Need Help?

24/7 Crisis Hotline: 512-472-HELP (4357)
The Crisis Hotline provides access to licensed counselors 24 hours a day, seven days a week, with all crisis calls referred to Psychiatric Emergency Services (PES) staff. The Hotline is accredited by the American Association of Suicidology (AAS) and PES staff members are trained/certified in accordance with AAS standards.

Callers to the Hotline receive rapid assessment, crisis intervention services, and referral to community resources. PES staff members contact 911 if a caller is in imminent danger.

Psychiatric Emergency Services

PES offers in-person services from licensed professionals 24 hours a day, seven days a week. Psychiatric Emergency Services is located at 56 East Avenue at Holly/River Streets (near IH-35 and the Colorado River). Services include:

1. In-person services available on a walk-in basis
2. Services by telephone (Crisis Line at PES): 24 Hour Confidential Crisis Counseling
3. Suicide Prevention
4. Crisis Intervention
5. Crisis Assessments
6. Emergent and Urgent Intake into Crisis Services
7. Emergency Services
8. Urgent Services
9. Routine Services
10. The INN for Respite Care (PES approved referrals, only)
11. 23-Hour Observation Care
12. Aftercare appointments
13. Teletype Triage Service for the Hearing Impaired. TTY: (512) 703-1395

Law Enforcement, Travis County Sheriff’s Mental Health Unit, or Austin Police Department Dispatcher
911: Emergencies or 311: Non-emergencies

Dial 211 for information about and referrals to social service agencies and organizations throughout the state of Texas

Single Point of Entry (SPOE) (non-emergency intake appointments):

512-472-HELP (4357)

After selecting English or Spanish, push 4 to schedule an intake appointment.

Single Point Of Entry (SPOE) is the non-emergency telephone intake office for the Austin Travis County MHMR Center. A SPOE Specialist conducts a brief screening with each caller to determine if s/he might be eligible for ATCMHMR services, and, if so, what division of ATCMHMR would best meet the caller’s needs. If applicable, the SPOE Specialist then schedules an appointment for the caller so that a more in-depth clinical and financial screening can be conducted. SPOE Specialists refer callers to other agencies in the community when appropriate.

SPOE Specialists take calls from 8:00am-5:00pm, Monday through Friday. The SPOE office is closed on weekends, Center holidays and for weather emergencies.

Resolution of Concerns

If you have a suggestion about Austin Travis County MHMR Center services, or concern about yourself or someone else, or feel that your rights have been taken away, please contact any of the following:

ATCMHMR Consumer Rights Phone Line:  445-7750

 

ATCMHMR Consumer Rights Office  440-4086

 

The VOICE Committee  512-445-7718
P.O. Box 3548, Austin, Texas 78764-9981

 

The Office of Consumer Services & Rights Protection, DSHS  1-800-252-8154
P.O. Box 12688,  Austin, Texas  78711-2668

Advocacy, Inc. 512-454-4816 or 1-800-223-4206

 

Links
United Way Capital Area

211 Texas Online

American Association of Suicidology

Mental Health Association in Texas

National Alliance for the Mentally Ill: Texas

National Alliance for the Mentally Ill: Austin

National Alliance for the Mentally Ill

American Foundation for Suicide Prevention

National Suicide Prevention Lifeline