Emergency Services
24/7 Crisis Hotline: 512-472-(HELP) 4357
The 24/7 Crisis Hotline is the centralized telephone intake
for the Austin Travis County MHMR Center. Specialists provide
the initial phone contact with consumers by conducting a brief
screening with callers to determine if s/he might be eligible for
ATCMHMR services, and, if so, what division of ATCMHMR would best
meet the consumer's needs.
More in-depth clinical and financial screenings are done at the
intake appointments. The 24/7 Crisis Hotline also refers callers to other agencies in the
community when appropriate.
- Psychiatric Emergency Services (PES)
PES offers in-person services from licensed professionals
24 hours a day, seven days a week (never closes). Psychiatric
Emergency Services is located at 56 East Avenue at Holly/River
Streets (near IH-35 and the Colorado River), Austin, TX 78701
Services Provided Include:
- In-person services available on a walk-in basis
- Services by telephone (crisis line at PES): 24 Hour Confidential
Crisis Counseling
- Suicide Prevention
- Crisis Intervention
- Crisis Assessments
- Emergent and Urgent Intake into Crisis Services
- Emergency Services
- Urgent Services
- Routine Services
- The INN for Respite Care (PES approved referrals, only)
- 23-Hour Observation Care
- Aftercare appointments
- Teletype Triage Service for the Hearing Impaired. TTY: (512)
703-1395
- For routine (non-crisis) intake appointments, please call (512)
472-4357 (472-HELP),
7:30am-5pm, Monday through Friday.
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- Law Enforcement
- 911: Emergencies or 311: Non-emergencies
-
- Travis County Sheriff’s Mental Health Unit:
- 911: Emergencies or 311: Non-emergencies
-
- Austin Police Department Dispatcher:
- 911: Emergencies or 311: Non-emergencies
-
- 211 Texas:
- Dial 211 for information about and referrals to social service
agencies and organizations throughout the state of Texas
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