Single Point of Entry (SPOE): 472-HELP (4357)
Single Point Of Entry (SPOE) is the centralized telephone intake
for the Austin Travis County MHMR Center. SPOE Specialists provide
the initial phone contact with consumers. SPOE conducts a brief
screening with callers to determine if s/he might be eligible for
ATCMHMR services, and, if so, what division of ATCMHMR would best
meet the consumer's needs. SPOE also schedules the intake appointments.
More in-depth clinical and financial screenings are done at the
intake appointments. SPOE refers callers to other agencies in the
community when appropriate.
SPOE is open 7:30 am-5 pm Monday through Friday (and does not
close for lunch). SPOE is closed on weekends, Center holidays and
for weather emergencies.
Consumer Rights Office (CRO)
The purpose of the CRO is to act as an advocate for people receiving services at ATCMHMR and to ensure that their needs are heard, understood and considered.
The Consumer Rights Officer responds to complaints, questions, and suggestions related to consumer rights issues, and assists in facilitating the resolution of consumer complaints. The CRO also investigates consumer rights issues, acts as a liaison with the Department of Protective and Regulatory Services (DFPS), and investigates abuse and neglect in substance abuse and specialized services.
Notices on how to contact the CRO are prominently displayed in all Center programs providing the Consumer Feedback Line and CRO telephone numbers as well as information on the complaint process. Consumers and/or their advocates may make complaints to unit staff or may call the Consumer Rights Officer directly at any time. Another resource that works closely with the CRO is the Voice Committee (Volunteers on Your Side).
To contact the consumer rights officer, please email phylliswolf@atcmhmr.com or call the CRO directly at 512-440-4086.
ATCMHMR Administration Building
1430 Collier Street
Austin, Texas, 78704
Click here for a map
p: 512-447-4141
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